At Day Webster, we are committed to delivering exceptional service. We understand, however, that there may be times when our service does not meet your expectations. We value your feedback as it is crucial for us to continuously improve and maintain our high standards.
How to Submit Complaints and Feedback
Step 1: Direct Contact
If you have any concerns or feedback about our services, please contact us directly at feedback@daywebster.com. This is often the quickest way to address your concerns.
Step 2: Formal Complaint Process
If your issue is not resolved to your satisfaction, you can lodge a formal complaint. Please send an email to complaintsteam@daywebster.com detailing the nature of your complaint, the date of occurrence, and your desired outcome.
A dedicated Senior Manager will oversee the investigation and response to your complaint.
Step 3: Acknowledgement and Response
We acknowledge every complaint upon receipt and aim to provide a substantive response within 10 working days.
Confidentiality and Transparency
Rest assured, all complaints and feedback are treated with the utmost confidentiality.
We follow a transparent process, ensuring you are kept informed at every stage of the complaint handling.
Commitment to Quality
Day Webster adheres to the highest professional and ethical standards in all our operations.
Every piece of feedback we receive is utilized to enhance our services and ensure an improved experience for all our clients.
Follow-Up and Further Assistance
If you require further assistance or wish to follow up on your feedback, please do not hesitate to contact us.
Inclusivity
We are committed to fostering an inclusive environment where every individual's voice is heard and valued.
Your experience and satisfaction with our services are of paramount importance to us. We thank you for taking the time to help us improve.
